Using highly compliant encryption, multi-factor authentication, session logging, and granular, client-defined access rights, Impero enables OnCue to safeguard security, ensure compliance and minimize risk. These are especially important because PCI requirements for logging and related records are rigorous and constantly evolving. Other advantages include higher security and dependable logging features. Impero Security Server plays a vital role in helping OnCue protect data, manage access rights, and keep records and logs as required by stringent Payment Card Industry (PCI) compliance standards. Security Server integrates with OnCue’s Active Directory and, as such, passwords can be managed from the central office without the need to physically touch each machine. OnCue has also implemented Impero’s Security Server, which provides centralized control of security, administration, and authentication. If a problem arises at a location, OnCue uses Impero to remotely access the site controller to resolve an issue. The site controllers are Windows-based machines running software that communicates with the gas pumps, registers, and any other process related to site operations. Impero makes things possible that would not be without them.”ĭevices at the convenience store, gasoline, and restaurant locations are supported through a centrally located site controller. We, quite literally, don’t have time to go to all our locations. As Taylor says, “Unless the hardware has completely failed, we are able to handle most issues from our central office. The service desk team can remotely troubleshoot issues, address errors, perform maintenance, and support devices. By using Impero Connect within their service desk environment, Taylor’s team can handle almost any issue faced by the in-store staff from a central location. The company’s frontline employees have varying levels of familiarity and skill with technology. Today Impero provides OnCue a wide variety of technical capabilities. Additional licenses were purchased so OnCue could take advantage of the rich remote access functionality Impero provides. Having originally become familiar with Impero Connect as part of a Point of Sale (POS) technology vendor change, the more OnCue used Impero, the more they came to appreciate and value the solution.
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